Fair questions, straight answers
Everything we get asked about websites, POS, marketing and support — in one place. Can't find yours? The 24-hour WhatsApp hotline is the fastest way to an answer.
General
What does TotalBiz actually do?+
We're a one-stop technology partner for small businesses: websites, POS systems, apps, digital signage, marketing, IT infrastructure and AI automation — designed, built and supported by one local Sydney team.
Where are you based?+
Sydney. We work on site across greater Sydney and remotely for clients Australia-wide. Office hours are Monday to Friday 8am–5pm, weekends by appointment — and our WhatsApp hotline is monitored 24 hours.
How do I get a quote?+
Message us on WhatsApp or call 0434 358 263. Tell us what you're trying to achieve and we'll come back with a clear, fixed quote — usually the same day.
How much does it cost?+
Every job is quoted fixed and itemised before we start, based on exactly what your business needs — no hourly surprises, no vague estimates. Message us on WhatsApp with what you're after and you'll usually have a quote the same day.
Do you lock clients into contracts?+
No. Websites are yours outright, and ongoing services like marketing, POS software and support run month-to-month. We keep clients by performing.
Can you handle everything — website, POS, marketing?+
Yes, and that's the point. One team building your website, POS, signage and marketing means everything is connected, consistent and accountable to one phone number.
Do you work with businesses outside Sydney?+
Absolutely. While Sydney is home, we've delivered projects across NSW, interstate and internationally.
Website Design
How much does a website cost?+
Every website is quoted fixed and itemised based on what your business actually needs — most sites fit our Get Found Online package, while e-commerce and booking builds are scoped individually. Message us on WhatsApp and you'll usually have a fixed quote the same day.
How long does a website take?+
A standard business website is typically live within 1–2 weeks. We've turned urgent builds around in as little as 48 hours.
Do you provide hosting and email?+
Yes — we handle domains, hosting, business email and SSL so everything is managed in one place.
Mobile App Development
Do I need an app store listing?+
Usually not. Progressive web apps install straight from the browser and cost a fraction of native app development. If you need a Play Store listing we can do that too.
Can the app connect to my POS or website?+
Yes — we build the website, POS and app as one connected system so orders, customers and stock stay in sync.
POS Solution
How fast can you install a POS?+
Signed to serving in 48 hours for most venues. Send us a photo of your menu on WhatsApp and we build the whole system for you.
Are there lock-in contracts?+
No. One all-inclusive monthly subscription, no hidden fees, cancel any time.
Do you integrate with Uber Eats?+
By design, no — RestoMate replaces commission apps with ordering through your own website and QR codes, so you keep the 30% the apps take.
Digital Signage
What hardware do I need?+
Any modern TV works. We supply commercial-grade screens and media players, or convert TVs you already own.
Can I update the boards myself?+
Yes — that's the point. We set up a simple dashboard where you edit prices and specials yourself, and we're on call if you'd rather send us the change on WhatsApp.
Social Media Management
Which platforms do you manage?+
Instagram, Facebook and Google Business Profile are our core platforms. TikTok and LinkedIn are available on request.
Do I have to supply photos?+
Photos of your real food, work and team always perform best — but we can work with stock imagery and custom designs while we build up your library.
Digital Marketing
What budget do I need for Google Ads?+
Most local service businesses see results from $600–$1,500/month in ad spend. We'll recommend a starting budget based on your industry and suburbs.
How long until SEO works?+
Local SEO typically shows movement in 4–8 weeks and compounds from there. Google Ads produce leads from day one, so we often run both together.
Design & Print
Can you redesign my existing menu?+
Yes — send a photo of your current menu on WhatsApp and we'll quote a redesign that's easier to read and easier to order from.
Do you handle the printing too?+
Yes, we manage print end-to-end with local suppliers, or supply print-ready files if you have your own printer.
IT Infrastructure
Do you support existing setups?+
Yes — we audit what you have, fix what's fragile, and document everything so you're never locked to any one provider (including us).
Do you offer ongoing support plans?+
Yes, month-to-month support plans with remote and on-site help across Sydney, through our sister brand TechFix Pro.
AI Solutions
Is AI safe for my customer data?+
We design every workflow with Australian privacy obligations in mind, and we'll tell you plainly what data goes where before anything is switched on.
What does an AI chatbot cost?+
Simple website chatbots start within our Automate Your Business package. Custom workflows are quoted after a free scoping chat.
Reputation Management
Are the review cards compliant?+
Yes — the cards simply make it easy for genuine customers to leave a review. We never post fake reviews or review-gate, which breach Google's policies and Australian Consumer Law.
How many reviews can I expect?+
Businesses using tap cards at the counter typically see several times their previous review rate — because the only thing stopping most happy customers was the hassle.
Still wondering about something?
Message the 24-hour WhatsApp hotline — a real person, usually within minutes.
WhatsApp 0434 358 263